TROUBLE SHOOTING

Due to the changes of the satellite you do not need to go through this procedure as the frecuency that is set as default 11778 V 27.500 2/3 is strong enough

No satellite signal on screen

Extreme weather could be causing problems. If it is raining hard, or if you are experiencing strong or gale force winds this could cause a reduction in signal quality. Once the extreme weather has subsided your viewing should return to normal. If there is no change, follow the instructions below to perform a Connection Check:

SKY STANDARD
• Unplug receiver & plug straight back in, wait 2 minutes with red light on digibox..
• Press “sky” button on remote control.
• If it says anything about telephone connection press “back up” button.
• Press “services”, then 0,4,0,1 on numeric pad.
• Press “ select”, then “2” on numeric pad.
• You should see the screen “default transponder”.
• Change frequency from 11778 to “12110”. • Go to polarisation using down arrow (under “select” button).
• Change “v” to “h” using right hand arrow.
• Next lines 27.5 and 2/3.
• Press down arrow 3 times until you are on “save new settings”.
• Press “select”.
• Press “back up button” 3 times.You should now have searching for listings and the date and time on the screen, wait until the screen changes and press 501 for sky news.

SKY PLUS
• Unplug receiver & plug straight back in, wait 2 minutes with red light on digibox..
• Press “sky” button on remote control.
• If it says anything about telephone connection press “back up” button.
• Press “services”, then 4,0,1 on numeric pad.
• Press “ select”, then “2” on numeric pad.
• You should see the screen “default transponder”.
• Change frequency from 11778 to “12110”. • Go to polarisation using down arrow (under “select” button).
• Change “v” to “h” using right hand arrow.
• Next lines 27.5 and 2/3.
• Press down arrow 3 times until you are on “save new settings”.
• Press “select”.
• Press “back up button” 3 times.You should now have searching for listings and the date and time on the screen, wait until the screen changes and press 501 for sky news.

SKY PLUS HD
• Unplug receiver & plug straight back in, wait 2 minutes with red light on digibox..
• Press “sky” button on remote control.
• If it says anything about telephone connection press “back up” button.
• Press “services”
• Go to“settings” (spanner)
• Press select then 01 then select • TX’PONDER • Change frequency to “12110”. • Go to polarisation using down arrow (under “select” button).
• Change to “H” using right hand arrow.
• Next lines 27.5 and 2/3.
• Green button to save
• Press “back up button” 3 times.You should now have searching for listings and the date and time on the screen, wait until the screen changes and press 501 for sky news.